Privacy Policy

1. Overview

This Privacy Policy describes how INNOVATIVE OPERATIONS, LLC ("Company", "we", "us", or "our"), operating the IO Retail storefront, collects, uses, and protects your information when you visit our website, create an account, or make a purchase. We are committed to safeguarding your privacy and handling your personal data responsibly.

2. Information We Collect

We collect information you directly provide to us and data generated automatically through your use of the site:

• Order & Contact Information: When you place an order, we collect your name, email address, shipping address, billing address, and phone number to fulfill and deliver your purchase.
• Payment Information: All payment transactions are processed securely through our authorized payment processor, Stripe. We do not store, process, or have access to your full credit or debit card numbers on our servers. Stripe processes all payment data in compliance with strict PCI-DSS standards.
• Account Information: If you register an account, your authentication credentials (email address and encrypted session tokens) are stored securely via Supabase.
• Communications: If you contact customer support at support@iotechretail.com, we collect your email address and any details provided in your correspondence to assist you.
• Device & Usage Data: When you browse our website, our servers automatically log technical information such as your IP address, browser type, device identifiers, and pages visited for system maintenance and security monitoring.

3. Cookies and Local Storage

We utilize browser local storage solely for essential website operations, such as preserving your shopping cart contents and maintaining authenticated session states across page loads. We do not use third-party tracking cookies to sell your data or monitor your browsing activity across other websites.

4. How We Use Your Information

We use the information we collect strictly for legitimate business purposes:

• Processing, billing, and fulfilling your orders and shipments.
• Sending automated order confirmations, receipts, and shipping tracking updates.
• Managing your customer account and providing customer support.
• Detecting, preventing, and addressing fraudulent activities or security breaches.
• Complying with applicable legal, accounting, and tax requirements.

5. Information Sharing and Disclosure

We do not sell, rent, or monetize your personal information to third parties. We disclose personal data only to trusted service providers essential to fulfilling our services:

• Payment Processors: Stripe, for secure transaction execution.
• Database & Infrastructure: Supabase, for secure customer authentication and data management.
• Shipping & Logistics: Postal carriers and fulfillment partners, solely for delivering physical goods.
• Legal Obligations: When required by law, subpoena, or governmental regulatory authority.

6. Data Security and Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and accounting obligations, or resolve disputes.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request the deletion of your personal data. You may review and update your account details directly on the Account page or request complete account/data removal by contacting us at support@iotechretail.com.